TaurusHelp – Helpdesk Ticketing System

TaurusHelp is a robust helpdesk ticketing system designed to streamline customer support operations and enhance user experience. With its comprehensive set of features, TaurusHelp empowers businesses to efficiently manage customer inquiries, resolve issues, and track support tickets. Here’s a comprehensive list of its features:

1. Ticket Management
2. Email Integration
3. Customizable Ticket Forms
4. Knowledge Base Integration
5. Multi-Channel Support
6. Automated Ticket Routing
7. Service Level Agreement (SLA) Management
8. Reporting and Analytics
9. Customizable Ticket Statuses
10. Collaboration Tools
11. Customer Portal
12. Ticket Tagging and Categorization
13. File Attachment Support
14. Ticket Prioritization
15. Internal Notes and Communication
16. Time Tracking
17. Customizable Notifications
18. Ticket Merge and Split
19. Ticket History Tracking
20. User Roles and Permissions
21. Integration with CRMs and Help Desk Software
22. API Access
23. Mobile Accessibility
24. 24/7 Customer Support
25. Self-Service Options