Perfect Support Ticketing & Document Management System is a comprehensive solution designed to streamline customer support processes and efficiently manage documents. This system empowers businesses to handle support requests, track tickets, and organize documentation seamlessly. Explore the comprehensive list of features below:
- Ticket Creation and Management
- Multi-Channel Support (Email, Chat, Phone)
- Customizable Ticket Forms
- Ticket Status Tracking
- Priority and Urgency Levels
- Ticket Assignment and Routing
- SLA (Service Level Agreement) Integration
- Knowledge Base Management
- Document Versioning and Tracking
- Secure Document Storage
- Document Categorization
- User Permissions and Access Control
- Automated Ticket Assignment
- Ticket Tags and Labels
- Knowledge Base Search Functionality
- Real-Time Ticket Updates
- Customer Communication Logs
- Ticketing Dashboard and Analytics
- Customizable Ticket Status Workflow
- Document Collaboration Features
- Document Approval Workflow
- Document Access Audit Trail
- Integration with CRM Systems
- Email Integration for Tickets
- Document Content Search
- Ticket Escalation Rules
- Mobile Access for Ticketing
- Document Security Features
- Ticketing API for Integration
- Regular Updates and Customer Support
